Privacy Policy

At Clarieo, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at clarieo.com or engage with our services. By using our website or contacting us, you agree to the collection and use of information as described in this policy.

1. Who We Are

Clarieo is a design and development studio. We work with founders and companies to build digital products and brand systems. This Privacy Policy applies to our website and all services we provide. If you have any questions about this policy or how we handle your data, please contact us at contact@clarieo.com.

2. Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your enquiries. This may include: your name and email address (when you contact us via our website form or email); your phone number (if provided voluntarily); project-related information you share with us during discovery and onboarding; business details relevant to the services we provide. We do not collect sensitive personal data (such as financial or health information) through our website.

3. How We Collect Information

We collect information in the following ways: directly from you when you fill out a contact form, book a call, or send us an email; automatically through our website via cookies and analytics tools (see the Cookies section below); from third-party platforms such as Calendly, when you schedule a meeting with us.

4. How We Use Your Information

We use the information we collect for the following purposes: to respond to your enquiries and communicate with you about potential or active projects; to send project-related updates, documents, and invoices; to improve our website and the way we present our services; to maintain records of our client engagements for operational purposes. We will never sell your personal information to third parties. We do not use your data for unsolicited marketing without your consent.

5. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors interact with our site. We may use analytics tools such as Google Analytics to gather anonymised, aggregated data about website traffic and usage patterns. This data does not personally identify you. You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain functionality on our website.

6. Third-Party Services

Our website may contain links to external websites or use embedded tools operated by third parties (such as Calendly for scheduling, or social media platforms). We are not responsible for the privacy practices of these third-party services and encourage you to review their respective privacy policies. When you interact with a third-party tool embedded on our site, that service's own privacy policy governs the data they collect.

7. Data Storage and Security

We store your personal information securely using commercially accepted standards designed to protect against unauthorised access, disclosure, alteration, or destruction. Data may be stored on secure third-party platforms (such as email providers or project management tools) that comply with applicable data protection standards. While we take appropriate measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law. For active clients, we keep project-related records for the duration of the engagement and for a reasonable period thereafter for accounting and legal purposes. Enquiry data from non-clients may be retained for up to 12 months. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data: the right to access the information we hold about you; the right to request correction of inaccurate data; the right to request deletion of your personal data; the right to withdraw consent for data processing where consent was the basis for collection; the right to lodge a complaint with a data protection authority. To exercise any of these rights, please contact us at contact@clarieo.com. We will respond to requests within a reasonable timeframe.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us at contact@clarieo.com. We're committed to being transparent and responsive about how we manage your data.